West Coast Dental of Torrance

THIS DENTAL OFFICE SHOULD BE INVESTIGATED FOR INSURANCE FRAUD ACCORDING TO ALL THE NEGATIVE REVIEWS & IF ANYTHING ELSE BE SHUT DOWN. ANYONE considering coming here., DO NOT! They booked my appointment, took my X‑rays to bill my insurance, THEN kept me waiting OVER 3 HOURS without ever mentioning that the dentist on duty supposedly “doesn’t take my insurance.” This was only brought up after they had my insurance information from my phone and upon checking in. THE MOST unprofessional, disorganized, and DIscriminatory FEBRUARY OFFICE OVER BEEN TO IN MY LIFE. NO APOLOGY, treatment, and a lot of wasted time. AVOID this place if you value your time or expect basic DECENCY from a dental office with a hot stuffy waiting room FILLED WITH DISGRUNTLED PATIENTS WAITING ON 1 DENTIST! 💯

Management should know how badly this office is being run. I was booked a month in advance, then called almost daily to confirm, only to sit in a hot, overcrowded waiting room for more than three hours. They rushed me into X‑rays—clearly because they could bill them—then claimed the dentist didn’t take my insurance, even though they’d had that information for weeks. I left with no cleaning, no treatment, and the sense that I wasn’t treated fairly. This place wastes people’s time and needs serious oversight.

I went to the dentist West Coast Dental on December 18th 2025 at 12:00 pm I got seen by Dr.Michelle she told me that I needed a crown on my bottom left tooth Dr. Michelle said that I had a cavity on tooth #19 but I didn't have no pain before the procedure I got seen at 2 pm when I went home I was in alot of pain she did the wrong procedure I called West Coast Dental on Saturday and I got seen by the specialist different Denist and told me I need a emergency Root Canal and due to the holidays I have to wait and deal with all this pain and see a different Endo to do my Root Canal mean while I'm in pain through the holidays and West Coast Dental don't care of their patients have you waiting four hours and don't do anything mean while I went to the hospital twice for the pain West coast Dental caused and it sucks to be in pain around the holidays this place needs to go out of business and Dr.michelle was so in a rush to go to lunch and a student finish the job so unprofessional and right around I been in so much pain I have to wait after the holidays to see a Root Canal specialist it been so hard I can't sleep and eat i have so much pain it sucks I have to wait after the holidays West Coast Dental doesn't care about their patients all they care is about the money and billing insurance for the thevwrong work that's fraud. They laugh at disabled people look at all their bad reviews. I BEEN SO SAD DURING THE HOLIDAYS IN SEVERE PAIN😢 😭 I COULDN'T CELEBRATE HOLIDAYS. BECAUSE OF THEIR MALPRACTICE THIS PLACE NEEDS TO BE SUED AND SHUT DOWN

I could complain about long wait times (an appointment i was told would take an hour took two). I could complain about incompetent staff (telling my husband to go to the wrong location where they don’t accept our insurance) But I will take this moment to call out the uncleanliness. The dentist put her gloves on, put her hands on my daughter’s legs, then in her mouth. This office is TERRIBLE.

Don’t go here if you want to be treated with respect or let’s face it, treated in general. My daughter had an appointment last month, they called me to reschedule because the children’s specialist was gonna be a no-show. Fine, we can reschedule. They rescheduled me for today at 8am- the office does not open till 9 officially but the specialist begins taking appointments at 7am they assured me. I am pregnant and on bed rest so my husband took my daughter this morning. They get there at 7:50 and nobody is in the office. I call the customer service number and they can’t get a hold of the front desk (because they’re not in) but say that the 7am appts were never checked in either. My daughter is in pain from the crowns this place installed and needs to be seen today so customer service tells me she can be seen at 9 and that if the specialist does not show up, the general dentist will take care of her and do her review and cleaning. Anyway, the receptionist gets there at 8:50 and looks annoyed at my husband for coming in before 9 so he tells her they had an 8am appt, there are notes on her chart from when I called. She says the specialist is not in and asked if he would like to reschedule for next month. I speak to her myself on the phone and she has an attitude with me as well- I let her know this WAS the reschedule appt as the children’s specialist canceled on her last time and my daughter is in pain and needs her care today like her appt was scheduled for. She says she’s not sure if my insurance covers a regular dentist seeing her since the specialist isn’t in, even though she was scheduled for the specialist and it’s their screw up yet again. She says she will check what they can do once the dentist is in. It’s after 9:20 and the general dentist still hasn’t shown up, my husband and daughter are still waiting with a room full of people. He is missing work And she is missing school and not to mention IN PAIN and we still don’t even know if they’ll see her. They also just asked for her insurance info AGAIN even though I sent it to them when they rescheduled her last month and they confirmed receipt. This is hands down the worst experience we’ve had with any company ever and I will be filing a complaint with the BBB if something does not change.