TLC for Smiles

A Disappointing Experience That Didn't Match the Promise I came to TLC Smiles after responding to an Invisalign promotional offer, hopeful and ready to move forward with treatment. Unfortunately, the experience fell short in several ways that I feel left a bad taste in my mouth- no pun intended. Before my appointment, during an Invisalign monitored phone call, I was questioned about my insurance in a manner that felt judgmental when I explained I would be paying out of pocket. I was also informed — for the first time — that I would need to visit a separate dental office for a cleaning and any other work before Invisalign could begin. This requirement appeared nowhere in the Invisalign advertising that brought me there, nor in the conversations with Invisalign, and I found it frustrating to learn of it only after I was already in the process. The questionnaire sent in advance asked irrelevant questions like if I were to take a vacation where would it be? Why should my dentist want that info? I wrote- ‘none of your business,’ but in hindsight I should not have bother to fill anything out. The day-of staff were friendly, and the 3D scanning technology was genuinely impressive. The doctor was informative and walked me through the treatment plan clearly for restoring the position of my front tooth. She asked if I preferred to do everything, including my bottom, I said I’d consider it. . I appreciated that part of the visit. What disappointed me was what followed. Midway through my appointment, a financial coordinator entered the room unannounced with a clipboard. The moment the doctor finished speaking, she handed me a pen and a quote for $5,500 — approximately $1,500 higher than I had researched and anticipated. The expectation seemed to be that I would sign immediately. I also want to note that the 18-month treatment timeline quoted here was considerably longer than the 6–12 months I had been quoted by other providers. I left feeling that much of this had been predetermined before I walked into the appointment, rather than tailored to what the scans and X-rays actually revealed that day. There was no quote for just my front tooth and a second for the whole mouth. This felt like I was being politely asked to leave by showing me a really high price and extended time frame. They had to do the exams because of their agreement with Invisalign but made me feel like they truly did not want me as a patient unless I paid about 50% more. One important note for anyone considering this office: the 3D scans performed here are not transferable to other Invisalign providers, so if you leave without committing, you will need to start the process over elsewhere. I genuinely hope others have a smoother experience. My advice would be to ask detailed questions about prerequisites, timeline, and pricing before your appointment — so you're not surprised at the moment they hand you a pen. I did ask and got no answers other than ‘each case is different.’ Also noted: Invisalign's own representatives followed up with me multiple times after my visit — I'd encourage the company to review how their affiliated providers are presenting their program to prospective patients. These visits come with those non transferable x-rays. It’s not like shopping around for shoes or cars. Multiple x-rays are not a good thing. I made Invisalign aware of this in their high pressure calls today.

My daughter began her orthodontic journey with TLC for Smiles last year, and I can’t speak highly enough about the experience. Mayra and Monice are incredibly professional and truly caring, making every visit a positive experience. I confidently recommend TLC for smiles to my family and friends.

I started coming to TLC for Smiles recently since I had switched insurances to PPO and they have been the best dental choice I have made. The staff is always so welcoming and attend to patients quickly. I started my son on Angel Aligners and his journey has been so great. Monica takes good care of him for his check ups. She is so sweet and very amiable and always in such a good mood! She makes sure we leave happy. I was seen by Marina for my cleaning and I had the best experience with her. She was so gentle and very thorough when it came to getting the best service. She didn't push any additional add ons to my visit and I appreciated that! TLC works with their patients and accommodates what is comfortable for them. I made the switch, you should to!

Great experience with this dental office. I have been coming here since I was in middle school and have just graduated college. The staff is very caring and respectful and always makes sure you are comfortable during any visit. I have also got braces here and they did wonders to fix my crooked smile. I am very pleased with the experience here at TLC for Smiles.

This Dental office is wonderful. From the front desk, the assistants and the Dr./Specialist. They are attentive and show they care. They make follow up calls just to see how you are recovering. Everyone is so nice and welcoming. I am a loyal patient, and was at 3 places prior to this one. I kept moving to find the place i wanted to bring my family and friends too. This is the best experience I have had coming to a dental office. Michelle is amazing on the finance end. She makes sure everything is communicated and clear.